Despite the snap lockdown conditions in New Zealand and Australia, and the uncertainty of how long they will be in place, Triton remote support is running normally. With our cloud-based business systems and support software we are able to quickly adjust to these sorts of conditions with minimal impact to our customers.
- Our remote support team is fully operational and remains active and available on the usual phone and email contact details. Our work from home plans are in place and our support team has mobilised and is working from home. Triton will continue our high-level of remote support uninterrupted.
- Our Customer Solutions Team is fully operational and available to field calls on the sale and supply of our products and solutions. In person visits will be limited as per government and customer requirements in some cases.
- Whilst we are still able to work in our offices, all staff are instructed to practice social distancing at all times.
- We will be following government recommendations with respect to social distancing and are doing our part to reduce the potential for the transmission of COVID-19. This could mean that site visits will be delayed and only the most critical service visits will be made in order to ensure the continued running of your Triton equipment in your business.
Stay safe everyone and please don’t hesitate to reach out to us if there are any questions.
Chief Executive Officer
Triton Commercial Systems